Q
Who do I pay my deductible to?
A
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
Q
Now can I get a rental car?
A
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
Q
Can I get other work done on my car while it Is In the body shop?
A
Yes. Just let your advisor know what other what other work you would like done so that he or she can make the necessary arrangements.
Q
Can you match my car paint color?
A
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major green technology investment in the finest paint system (We mix our paint here on site so even if it is a older car it will match to what it looks like now) and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Q
If my vehicle’s frame is damaged, is it a total loss?
A
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our technicians, with the aid of our state-of-the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Q
Are you open on Saturday?
A
No, but we are open by appointment only.
Q
Where I do get a claim number?
A
Claim numbers are issued by your insurance company at the time you report your accident. Bring it in with you when you come in to begin the repair process. We will do the rest.
Q
How soon may I wash my car?
A
The vehicle may be washed immediately. We recommend using a mild car soap. and hand wash at least for two weeks.
Q
How soon can I get in?
A
Drop offs welcome! Please drop off your vehicle, or if it is not drivable, call us to have it towed in. We will photograph your vehicle and write an estimate for you. If you choose to use your insurance, tell them your vehicle is at American Collision for repairs and we will take care of the rest.